These Terms of Service explain how you can use ZAR’s website and place orders with us. By visiting our site or placing an order, you agree to these terms.
1) Who we are and how to contact us
Business name: ZAR
WhatsApp: +92 339 0009270
Email: support@getzar.com
We are currently an online-only store and do not have a physical retail location.
2) Eligibility
To place an order, you must be at least the age of majority in your location and able to enter into a binding agreement. If you share contact details with us (email or WhatsApp), please keep them accurate and up to date.
3) Product sourcing and information
We curate and source jewelry and accessories from trusted partners; we are not the manufacturer. Product details, materials and care information are provided to the best of our knowledge based on supplier data. Small variations in color, finish and measurements can occur due to lighting, screens or natural differences in materials. Plating and finishes may wear over time—please follow our care guidance.
4) Orders and acceptance
Your order is an offer to buy. We accept it when we send a confirmation or dispatch the goods. We may refuse or cancel an order (for example, suspected fraud, pricing/stock errors or incomplete addresses). If we cancel after taking payment, we will refund the amount received for the cancelled items.
Please review your delivery address, contact number and product selection carefully; inaccurate details can delay delivery or lead to cancellation.
5) Prices, taxes and promo codes
All prices are in PKR and may change without notice. Any applicable taxes or duties will be shown at checkout where relevant. Enter promo/discount codes at checkout before payment. Unless stated otherwise, only one code may be used per order. Codes are not cash-redeemable and may have expiry or exclusions. If a clear pricing error occurs, we may cancel the affected order and issue a refund.
6) Shipping and delivery (Pakistan only)
We currently ship within Pakistan only. Estimated delivery time is 3–5 business days, excluding public holidays and courier delays. Risk of loss transfers to you upon delivery to the address provided or collection by you or your designee. Couriers may contact you by phone for delivery coordination.
7) Returns and exchanges
To request a return or exchange, please inform us within 14 days of receiving your order and include your order number and a brief reason or photo if relevant. Customers pay courier charges for all return/exchange shipments. Returned items must be unused, unworn and in original packaging with all inserts. After we receive
your parcel, allow 2–4 business days for inspection and processing. Approved refunds are issued via the original method where possible (Bank Transfer) or as store credit. Claims for damage ordefects must be made within 14 days. Normal wear, accidental damage and improper care are not covered.
Note: For hygiene reasons, certain categories may be non-returnable (if applicable, we’ll indicate this clearly on the product page).
8) Cancellations
You may request a cancellation within 6 hours of placing an order. If your order has already been packed or shipped, we’ll help with a return or exchange instead (return courier charges apply). We may cancel orders that we cannot fulfill (e.g., out of stock) and will refund any amount received for the cancelled items.
9) Payments
We currently accept Cash on Delivery (COD) and Bank Transfer.
• Bank Transfer: follow the instructions provided at checkout and share your transaction reference or screenshot if requested. Orders may be processed after payment confirmation.
• COD: exact cash may be required upon delivery. Refusing a confirmed COD delivery may affect your ability to place future COD orders. We do not collect or store your bank login credentials or card numbers.
10) Gifts
You can mark an order as a gift by adding a note at checkout or messaging us. We can remove pricing from the parcel and include a short gift note. Please provide accurate recipient details to avoid delivery issues.
11) Your content (reviews, photos, feedback)
If you submit reviews, photos or feedback, you grant us a non-exclusive, royalty-free right to use and display that content in connection with our website and marketing (as described in our Privacy Policy). You confirm you own the content or have permission to share it and that it does not infringe rights or contain unlawful material.
12) Acceptable use
Please do not misuse our site, including by violating laws; infringing intellectual property; interfering with security or normal operation; sending spam or malware; scraping or harvesting data; or impersonating others.
13) Third-party services and links
Our Services may link to or integrate with third-party platforms (for example, payment partners, WhatsApp, courier tracking). Those services have their own terms and policies, which apply when you use them. We are not responsible for third-party content or practices.
14) Intellectual property
All content on our website—including text, graphics, logos, images and design—is owned by or licensed to ZAR and protected by law. You may not copy, distribute or create derivative works without our prior written consent.
15) Warranties and disclaimers
Our website and products are provided “as is” and “as available.” To the fullest extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. This does not affect warranties that cannot be excluded under applicable law.
16) Limitation of liability
To the fullest extent allowed by law, ZAR and its directors, officers, employees and agents will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenues or data, arising from or related to your use of our website or products. Our total liability for any claim will not exceed the amount you paid for the product(s) giving rise to the claim in the six (6) months before the claim.
17) Indemnity
You agree to indemnify and hold ZAR harmless from claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the site or violation of any law or third-party rights.
18) Governing law and disputes
These Terms are governed by the laws of Pakistan. You and ZAR agree to submit to the exclusive jurisdiction of the courts located in Karachi, Pakistan, for any dispute related to these Terms or the Services.
19) Changes to these Terms
We may update these Terms from time to time. If we make material changes, we’ll post the updated Terms on our site and revise the “Last updated” date above. Continuing to use the site after changes take effect means you accept the updated Terms.
20) Privacy Policy
Your use of our site is also governed by our Privacy Policy, which explains how we collect and use your information.
21) Contact
Questions about these Terms? Message us on WhatsApp +92 339 0009270 or Email us at support@getzarr.com.
