ZAR (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect about you, how we use and share it, and the choices you have. It applies to our website, emails, Whatsapp and other messaging we send or receive, and any other online touchpoints that link to this Policy (collectively, the “Services”). By using the Services, you agree to the practices described here.
1) Who we are & how to contact us
• Business name: ZAR
• WhatsApp: +92 339 0009270
• Email: support@getzar.com
If you have a question or request about this Policy or your data, contact us at the email/WhatsApp above.
2) What we collect
Information you provide to us
• Account & contact details: name, email, phone/WhatsApp number.
• Order & delivery details: shipping address, billing details (for bank transfers),items purchased,gift note (if any).
• Customer support: messages, emails, WhatsApp chats, and any images (e.g.,payment screenshots) you share with us.
• Marketing preferences: your choices for email/WhatsApp updates, and your promo code entries at checkout. Information we collect automatically
• Device & usage data: IP address, browser type, device identifiers, pages viewed, time onsite, referring/exit pages.
• Cookies & similar tech: small files that help the site function, remember your settings, and understand site performance. See “Cookies & tracking” below. information we receive from third parties
• Delivery partners: tracking updates and delivery status.
• Payment partners/banks: confirmation of payment (no card details; we currently support Cash on Delivery and Bank Transfer).
• Marketing/analytics vendors: aggregated insights that help us understand site visits and performance.
• Social platforms: if you contact us via Instagram, Facebook, or WhatsApp, we receive your profile/contact information and message content per that platform’s settings.
3) How we use your information
We use your information to:
• Process and deliver orders (including gifts), handle returns/exchanges, and provide customer support.
• Operate, secure, and improve our website and Services (analytics, troubleshooting, and preventing fraud).
• Communicate with you about your orders, restocks (on request), new arrivals, offers, and updates—according to your preferences.
• Comply with law and enforce our terms, including recordkeeping and responding to lawful requests.
4) Legal bases (where required)
When required by applicable law, we process personal data because it’s needed to fulfill a contract with you (e.g., to ship your order), because we have a legitimate interest (e.g., to prevent fraud or improve our Services), because you’ve given consent (e.g., for email/WhatsApp marketing), or to comply with legal obligations.
5) Cookies & tracking
We use the following categories of cookies/trackers:
• Essential: required for core site functions (cart, checkout, security).
• Analytics & performance: help us understand how visitors use the site so we can improve it.
• Marketing (if enabled): help us measure campaign effectiveness or show relevant offers. Your choices: most browsers let you block or delete cookies in settings. If you block essential cookies, some features may not work. Many retailers also explain cookie categories and controls in their policies; we follow similar patterns.
6) Messaging (email, SMS, WhatsApp)
If you opt in to receive marketing via email, SMS, or WhatsApp, we’ll send updates like restock notices, new arrivals, and offers. You can unsubscribe at any time by following the opt-out instructions in the message or by contacting us. Operational messages (order confirmations, delivery updates) will still be sent as needed to complete your purchase.
7) Payments
We currently accept Cash on Delivery (COD) and Bank Transfer.
• For COD, we collect the details needed to deliver your parcel.
• For Bank Transfer, we may ask for payment confirmation (e.g., transaction reference or screenshot). We do not collect or store your bank login credentials or payment card numbers, your bank processes the transfer.
8) How we share information
We share personal information only as needed to run our business and deliver your order:
• Service providers (under confidentiality agreements), such as hosting, analytics, customer support tools, delivery/courier partners, and messaging vendors.
• Payment partners/banks to confirm and reconcile payments.
• Legal & compliance when required by law or to protect our rights, users, or the public.
• Business transfers (e.g., merger or acquisition) where your data may be transferred with the business assets. We do not sell your personal information.
9) International data transfers
Our website infrastructure or service providers may be located outside Pakistan. Where we transfer data internationally, we take reasonable steps to ensure appropriate safeguards in line with applicable laws and industry practice.
10) Data retention
We keep personal information only as long as necessary for the purposes described above—such as fulfilling your order, honoring warranties/returns, resolving disputes, and meeting legal/accounting obligations. When no longer needed, we take steps to delete or anonymize it.
11) Your rights & choices Subject to applicable law, you may:
• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete certain information.
• Object to or restrict certain processing.
• Withdraw consent (for marketing) at any time.
• Opt out of marketing emails/SMS/WhatsApp by using the unsubscribe instructions in the message or contacting us.To exercise your rights, contact us at WhatsApp +92 339 0009270 or support@getzarr.com. We may ask you to verify your identity before acting on the request.
12) Children’s privacy
Our Services are not directed to children under the age of 13 (or the age of majority in your province/territory). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we’ll take appropriate steps to remove it.
13) Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security, but we work to protect your information and review safeguards periodically.
14) Third-party links
Our site and messages may link to other websites or social platforms. We’re not responsible for their privacy practices. Please review those sites’ policies.
15) Changes to this policy
We may update this Policy from time to time to reflect changes in our practices or the law. If we make material changes, we’ll post the updated Policy and revise the “Last updated” date.
16) How to reach us
If you have any questions about this Policy or how we handle your information, contact us at:
WhatsApp: +92 339 0009270
Email: support@getzarr.com
